Support
We're here to help! If you have any questions about RunCats, need assistance with your account, or want to share feedback, please reach out to us.
Frequently asked questions
Staying safe
RunCats is built to help runners connect in a positive, respectful way. We want connection, and we also want safety.
Personal note from Maria (founder): I wish we lived in a world where guides like this weren't necessary. Where people naturally respected boundaries, communicated openly, and cared for each other’s comfort and safety.
That’s the kind of community I’m building RunCats for.
However, we live in the real world. I have designed RunCats and this guide with the dream of an amazing community, while also acknowledging reality and providing the technological tools to help make manage challenges that come up when people come together.
Experiences aren’t equal for everyone, and some people face greater risks or discomfort than others. We strive to support a positive community while also providing tools to handle challenges when they arise.
I'd like to emphasize consent and respect.
If someone says “no,” accept it.
Do not test boundaries.
Do not pressure, persuade, or make things uncomfortable.
Look for an enthusiastic “yes.” If someone seems hesitant, unsure, or uncomfortable, that’s a signal to pause or move on. This isn’t a judgment on anyone. Sometimes it’s simply a mismatch.
As the saying goes, you can be the most amazing peach in the world, and someone still might not be into peaches. RunCats is about finding the connections that do align. Let the rest go with kindness.
1. Get to know people
Read profiles to get a sense of who some one is. Once you and the other person have both connected, you can chat inside the app. This means you do not need to give any personal information while getting to know someone you met on RunCats.
Trust your instincts. If something feels off, it's okay to step back
2. Use the app's safety features
RunCats includes tools to help you stay in control. You can block or report users at any time. You only chat after a mutual connection.
Only share what you are comfortable in your profile.
3. Meet in public, familiar places
For first runs, you can pick a public meeting spot.
Avoid isolated routes until you know someone well.
Daytime runs are often a good starting point.
Group runs can be a good option if you'd rather not meet one-on-one.
Runboard runs should also start in public locations.
4. Let someone know your plans
Before meeting up with someone new, tell a friend or family member who you're running with.
Share the route and expected return time.
Carry a charged phone with you.
5. Look after your health and well-being
You're never obliged to keep up with someone else's pace. Running is a physical activity and comes with it's own risks. You need to take care of yourself.
Do not finish a run if you feel uncomfortable.
Do not push yourself beyond what feels right.
You can always slow down, change plans, or leave early.
6. Respect goes both ways
Everyone on RunCats deserves to feel safe and respected.
Be honest and kind in communication.
Respect boundaries and preferences.
Be open about your expectations.
7. If something doesn't feel right
You don't need a "good enough" reason. End the conversation. Leave the run. Block or report. Safety matters more than being polite.
Final note
You are in control of how, when, and with whom you run. Trust your instinct, and use the block and report features as needed.